Evaluation of the effectiveness of the IT department

Abstract

In the modern world, information technologies are rapidly developing, influencing various spheres of human life. It can be argued that information technology is the leading area for the development of any business. In our time, it is no longer possible to imagine any company, regardless of the form of organization, without an IT department. If problems arise related to the computer system, the work of most departments will stop, therefore it is very important to have qualified specialists who will quickly and without damage to the company's activities solve these problems and allow employees to continue the work process. With the advent of the IT department in the company, the management faces the task of monitoring and evaluating the work of specialists in this department. The article deals with the problems, methods and criteria for evaluating the activities of the IT department. When writing the article, the authors used the following methods: theoretical (analysis of domestic and foreign literature, generalization, comparison). The theoretical significance of the work lies in identifying approaches to assessing the effectiveness of the IT department and determining indicators for a comprehensive assessment.