Research of factors influencing features of human resource management of hotels: conceptual aspects

Abstract

The paper presents a conceptual framework showing the influence of the hospitality industry’s specific factors on the personnel management’s peculiar features in lodging establishments under the presentday conditions, i.e. in the context of the digital transformation of the hotel business and the crisis phenomena of the Covid-19 pandemic. Considered are the specific features of the activities performed by the hospitality industry’s establishments. The authors have studied the functional patterns of business processes in the hotel industry determining the specifics of labor activity. Besides, they have identified and analyzed the factors of personnel management, and also substantiated the causal relationship of the identified industry factors’ influence on the features of personnel management. The differentiation method has been used to group the features of personnel management according to the industry’s characteristic features and the selected criteria of the hotel industry’s personnel management system under the present-day conditions. The considered research topic will be of interest to specialists working in the sphere of personnel management and influencing the process of human resource management at hospitality industry establishments.